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General QuestionsWhat is “Free World Dialup”?Today’s Free World Dialup is the third generation of Free World Dialup services to offer the ability to make free calls over the Internet. The first Free World Dialup service began in 1995.Today’s Free World Dialup offers broadband users (cable, dsl, etnernet, satellite, etc.) the ability to join a community of Free World Dialup users who are interested in talking with other members of the worldwide members of the Free World Dialup community. Members of the Free World Dialup community can call one-another directly and the call will never go through the PSTN. It would be 100% over the Internet. Is there anything to buy? Yes, a one-time purchase of a Free World Dialup supported SIP device is required to be a member of the Free World Dialup community. Currently both the Cisco ATA-186 and the Cisco 7960 (with SIP image) are supported products. We are currently testing alternatives to the Cisco devices including a range of softphones. RETURN TO QUESTIONS
Please tell your friends and family members to signup for the newsletter as well so that they too can benefit from Free World Dialup. RETURN TO QUESTIONS If you connect to the Internet with a DSL or Cable modem, you have broadband. A broadband connection is when you connect to the Internet at a speed greater then 64k (without bonding) while never utilizing the voice channels of your phone line. If you use a 28.8, 33.6 or 56k modem, then you do “not” have broadband Internet access and can not be a member of Free World Dialup. RETURN TO QUESTIONS RETURN TO QUESTIONS RETURN TO QUESTIO
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When is the best time of day to make a FWD call?The FWD community changes constantly throughout the day. Due to different time and date zones around the world, as well as, the individualization of accessibility for each node, there is no best time to call.RETURN TO QUESTIONS RETURN TO QUESTIONS RETURN TO QUESTIONS
How do I join the Free World Dialup network??To join Free World Dialup, visit: ( http://pulver.com/fwd/join.html ). Once registered, follow the steps below to register your FWD phone. Feel free to share your FWD number with your friends, and encourage them to also register for the free FWD Network so you can talk to your friends, wherever they are, for however long you wish to, for free!
I'm already registered, what is my FWD Number?To find out your FWD Number, visit: ( http://fwd.pulver.com ) and login with the username/password that you previously setup. Your FWD Number will be shown on the settings screen. If you are having trouble logging in, please email: fwd-admin@pulver.com for assistance.
Are there any "Quick Start" guides for FWD?Yes, there is. Please visit: http://pulver.com/fwd/quick_main.html. The guide provides information for: Windows Messenger, SJphone, Cisco ATA-186 and Cisco 7960.
What IP Phones are "FWD Certified?"To date, the Free World Dialup team have certified four hardware IP Phones for use with Free World Dialup: the Cisco ATA 186, the Cisco 7960, Mitel 5055 and the SNOM 100. Please note that you must have the SIP image loaded on the Cisco phones in order to use them with FWD. At the FWD labs we are currently testing other IP Phones for use on the FWD Network. Four software based IP Phones, "Softphones" which also work are: Windows Messenger, SJphone, Kphone and eStara.
Where can I find a Cisco ATA 186 or 7960?Cisco ATA 186s and Cisco 7960s are available from your local Cisco reseller. Recently both products have been available from sellers on eBay. Follow the links before to view the current bidding for:
How do I Configure my Cisco ATA 186?
How do I Configure my Cisco 7960?
How do I Configure Windows Messenger?
Note: If you find yourself having trouble getting Windows Messenger to work, limited real-time support is available from Jeff Pulver. Jeff's .NET contact email is: jeff@pulver.com. If you have registered for the .NET service, Jeff can try to help you.
How do I Configure SJphone?
How do I Configure my SNOM 100?
(Special Thanks to Clay Graner for this contribution!) First log into your SNOM with your web browser at the IP of the SNOM and go to Settings, then SIP and then Lines (e.g. http://192.168.0.151/set_sip_lines_en.htm). Set the Account 1 with the Name as your FWD number Set Registrar to fwd.pulver.com and Mailbox is left blank. Other settings can be left as default. Click on the “Save” button to save the settings. Now go to Settings, then SIP and then Lines (e.g. http://192.168.0.151/set_sip_auth_en.htm). On line 1 set Realm to fwd.pulver.com and User name to your FWD number example and set Password to your FWD Password you created when you set up your account. Click on the “Save” button to save the settings.
(This answer will be posted shortly)
How do I Test your my SIP Telephone with FWD?To test your SIP telephone with the FWD service, follow the directions below on How to Call Another User on FWD and place a call to Jeff's FWD phone on his desk, FWD number: 10000. Please email: jeff@pulver.com so that he knows that you will be calling. If your phone is working properly, then you will hear a the phone ringing. There is also the chance that Jeff will answer the phone! :-) You can also call FWD# 10001 which is the FWD Answering Machine. If you would like to experiment with calling other people, please join the FWD-User mailing List and post a request to the community.
How do I Call Another User on FWD?If you are using a Cisco ATA-186 or Cisco 7960, pick up your FWD telephone, dial the other person's FWD number (e.g. 10000), then press the # key on the telephone. If you are using Windows Messenger or SJphone just enter the number you wish to call and press enter. That's it! Once configured the FWD service is as easy to use as a regular telephone.
Is there a FWD Answering Machine?Yes there is! FWD# 10001 is the Free World Dialup answering machine. Our answering machine has been getting a lot of phone messages and there are times when it needs to be reset. If you can't get thru, please try again and please email: fwd-admin@pulver.com to reset FWD# 10001.
How do I go through a NAT?
Normally, if your SIP Telephone supports "STUN",
When using NAT (Network Address Translation), both the SIP telephone and
NAT sometimes need to be configured. We have deployed a solution
from Jasomi Networks
that helps FWD users traverse NATs and Firewalls but if you SIP Telephone
supports STUN like the Cisco 7960 and Cisco ATA-186 does, it is
much preferred if you take the time to enable port forwarding
thru your NAT to your SIP Telephone.
Many NAT products have a web based configuration tool. For example, on the Linksys NAT, Packet forwarding shows up under the advanced tab on setup. The key with getting the NAT problem solved on the ATA-186 is to forward the SIP port: 5060 to the IP address assigned to the IP phone and then to forward the media port range 16384 to 16391 to the IP address assigned to the IP Phone. The Cisco 7960 requires the media port range of 16384 to 32768 to be fowarded to the IP Phone. We recommend that members of the FWD Community consider using SIP Friendly firewalls such as the products of InterTex and Ingate.
If you are using ATA firmware version 2.14 or above, you are not required to set NATIP. Check out this link: http://www.cisco.com/univercd/cc/td/doc/product/voice/ata/atarn/186rn214.htm for more information regarding release 2.14. In release 2.14, you may leave the NAT IP address at the default value of "0" or "0.0.0.0" and let the ATA automatically scan the Via header for a "received=" parameter when a message is received. The parameter, if present, would indicate to the Cisco ATA 186 that it is operating behind a firewall.
I'm still having NAT problems, now what?Note: If you are using ZoneAlarm you will need to disable it, or at least be able to open up port: 5082.You can visit the FWD QuickStart Guide and view the configuration for four of the most popular FWD endpoints for somebody who is behind a NAT/Firewall including: Windows Messenger, SJphone, ATA-186, Cisco 7960. Other models most likely will work, but it will be up to the community to report their success with us so we will know for certain. If you find yourself still having trouble, please email jeff@pulver.com, with the subject: "Need Alternative Proxy Help". Jeff's .NET ID is jeff@pulver.com and he is available to provide limited real-time support.
In your email, please let Jeff know your FWD Number and the kind of client that you are trying to register on the FWD Network.
Can I use other SIP phones with Free World Dialup?Yes. To date we have tested the Cisco 7960, Cisco ATA-186, SNOM 100 and Mitel 5055. Please contact the vendor(s) of other SIP devices and encourage them to contact: fwd-admin@pulver.com to schedule testing of their SIP phones with the FWD network. RETURN TO QUESTIONS (This answer will be posted shortly)
Is there a Free World Dialup mailing list?Yes, there is a mailing list setup for people who are members of the Free World Dialup community. You can visit the mailing list archives by clicking here You can join the mailing list discussion by visiting: ( http://listserv.pulver.com/cgi-bin/wa.exe?SUBED1=fwd&A=1 )
I still have questions...where can I find some answers?Please visit the FAQ posted to the FWD Website - ( http://pulver.com/fwd/faq.html ) for updated information regarding Free World Dialup. If you have a specific question which you don't see answered, please email: fwd-admin@pulver.com.
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