Workshop A2: Finding the Right Mix – Developing High Margin CoIP Services for Collaboration Service Providers
Wednesday, September 13, 2006, 1:00pm - 2:00pm
WR analyst Marc Beattie will explain the challenge of declining per minute unattended audio rates and the movement toward placing those minutes on the corporate network. Countering this is an increase in the “value-add” features being developed by CSPs. Gene Warren of ACT Teleconferencing will discusses ACT’s approach to offering higher margin collaboration services, coupled to their strategic goals in exploiting VoIP and IP connectedness. Finally Compunetix’s Robert Haley will provide a simple, live demonstration of several customer event, mobile, VoIP, IM, and instant conferencing applications.
Marc Beattie, Partner & CSP Practice Manager, Wainhouse Research
Marc Beattie is the CSP (Collaboration Service Provider) Practice Manager and a Partner at Wainhouse Research. He consults to service providers on markets, product strategies, distribution structures, emerging technologies and industry applications. Marc is the author of the quarterly CSP SpotCheck, the annual three volumes Local CSP Markets (NA, EU, AP), and the annual Rich Media Conferencing, Volume 3 report on services. He is a featured speaker and moderator at industry conferences and private company events - specializing on the future impact of current technology developments. Marc is the conference director for WR’s CSP Summit, and co-director of the WR European Forum in Berlin. He is a member and Leader (top 5% of all advisors to institutional investors) of Gerson Lehrman Group's The Councils of Advisors and Vista Research's Society of Industry Leaders through which he advises worldwide financial clients on technology companies and trends. Prior to joining Wainhouse Research Marc was an early member of PictureTel and Polycom - holding positions in product management, business development and sales management - and spent 13 years working within the industry. He has been an independent analyst and consultant since 1998.
Robert Haley, Director of Marketing, Compunetix, Inc.
Robert Haley is Director of Marketing of the Communications Systems Division of Compunetix. Compunetix is an international leader in the design and development of audio and multimedia teleconferencing systems. Robert has served Compunetix as both the product marketing manager and as a national Sales Account Manager, responsible for many of the company's large service provider clients. Prior to joining Compunetix, He was involved in programming PBXs and managing telecommunications for the Winston and Strawn law firm in Chicago, IL. Robert acquired his B.S. in Business Administration and Mathematics from the West Virginia University.
Gene Warren, President and CEO, ACT Teleconferencing
Gene Warren is President & CEO of ACT Teleconferencing. Gene is responsible for the overall execution of ACT's vision and strategy. He came to the Company in 1996 with over 20 years of executive and technical experience in telecommunications. Gene previously served as vice president of business development, operations, and technology at Global Access, as director of technical services for ConferTech International, and as senior director of technical support for MCI. He received a bachelor's degree in physics and mathematics from Clark Atlanta University. Additionally, Gene has completed advanced studies at Regis University, Stanford, MIT, and Case Western.
