Workshop B1: Beyond Voice: Exploiting the Potential of Collaboration
Wednesday, September 13, 2006, 11:00am - 12:00
VoIP is just the beginning. Bringing together voice, presence, IM, video and web, collaboration allows customers to seamlessly move from one form of communication to another. What is the potential for "converged" communication? Are enterprises and customers buying it? How do you create a successful communications ecosystem? What does the market look like? Who's offering it? Lou Guercia of WebDialogs will address these questions and more in this presentation. He will share his vision for converged communications and his experience selling and delivering it in the market. Join him, go beyond voice and explore the possibilities.
Lou Guercia, President and CEO, WebDialogs, Inc.
Lou Guercia joined WebDialogs in October 1999, assuming responsibility for all day-to-day and strategic operations. Prior to WebDialogs, Mr. Guercia was Vice President of Sales and Business Development at Tessera Enterprise Systems, a pioneer in the field of CRM. Prior to Tessera, Mr. Guercia founded Workgroup Solutions, a leading regional provider of systems integration and professional services for the client/server marketplace. At Workgroup Solutions he was involved in all facets of the company, including spin-off, venture capital investment, and it’s IPO. Mr. Guercia began his career at Xerox, where he held various sales and management positions and gained early exposure to the Internet and distributed networked computing. He holds a BS in Business from the University of New Hampshire.
Aaron Mc Cormack, CEO, BT Conferencing
Aaron McCormack is the CEO of BT Conferencing. Aaron has executive responsibility for BT’s audio/video conferencing and collaboration businesses worldwide with a turnover of $180m and 750 people. Prior to this position Aaron was Vice President of BT’s Global Products division for BT from 2002. He was responsible for all of BT’s network businesses totaling nearly $5 billion of turnover, spanning 120 countries and growing at nearly 10% per annum. Additionally he has held a variety of positions with BT and its joint ventures – including those with AT&T and MCI. Aaron also takes a prominent role in BT’s merger and acquisition activities and business development and is BT’s age diversity champion. He has worked extensively in sales, service, product marketing and product development.
