After the smoke clears…living with an IP PBX
Tuesday, October 19, 2004, 3:45pm - 5:00pm

So many times promises of productivity find themselves lost in translation, as network implementations get sidetracked by redirection and changes that have to be supported after the process is underway. Without naming names, the vendors share their experiences about what they promised to deliver and then watching the plan deviate when it went into production. Panelists share the lessons learned and answer the questions:

· Did the employees adapt and adopt or revolt?
· Was the ROI delivered?
· Did the project manager succeed?
· What could have been done better?

Mark Hinckley, Director of Engineering for Nortel Networks Enterprise business is responsible for sales engineering, system design, network planning, and migration strategies, supporting the company's voice, data, and optical portfolios. At Nortel, he pioneered the concept of virtual engineering teams (VTeams) and continues to innovate the role of engineering as the industry transforms communications through convergence. Prior to joining Nortel, Mr. Hinckley was responsible for Systems Engineering at Bay Networks until acquired by by Nortel in 1998. While at Bay, he held positions in systems engineering, technical sales, and management. He serves as Chair of the External Technology Advisory Board for Olin College of Engineering and has 18 years experience in LAN/WAN and network infrastructure technologies.

William Jahsman is a principal with the Park City Consulting Group. Mr. Jahsman has over 20 years experience in communications systems operations and business development in government, education, health care, and IT markets. Before joining PCCG, Jahsman directed the $16M Network and Communication Services enterprise at the University of Utah. At the U.S. Department of Energy Idaho National Engineering Laboratory, Jahsman developed technical and business plans to extend the traditional applications of telecommunications. His areas of interest include systems integration and the cost-effective use of IP telephony in the enterprise. Jahsman holds degrees from Harvard, the University of Colorado, and Idaho State University.

Don Price is CTO, Service Provider Solutions at Avaya Inc. A seasoned IT software manager, Don has extensive experience in emerging technologies in the US and international markets within Product Business Development/Product Management, Applications Development, Technical Sales and Technical Operations. Don has demonstrated senior leadership experience in deploying IT technology solutions, as well as leading the adoption of new wireless and travel products and ASP services by customers.

Don has held multiple technical leadership positions at companies such as SourceGate Systems, Inc., Lotus Development Corp., Bankers Trust, Texaco and American Airlines. Don is a recipient of several awards including the Lotus Achievers Award (2000) and The Outstanding Young Men of America Award (1973).

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