Call Center
Tuesday, June 22, 2004, 2:45pm - 4:00pm

Call Center applications are one of the more significant VoIP applications. VoIP technology is best employed when it is used to provide an aggregation point such as a Call Center, an entity that benefits not only from the aggregation of traffic but from the integration of data as well. This session’s speakers illustrate the reasons for SIP implementation in this area.

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Joseph Carey, Director of Mktg. & Product Mgmt., Vail Systems

Joe has over 10 years of marketing, management, and product development experience working with traditional and IP voice networks, web and speech technologies, and large-scale communications platforms. At Vail Systems, he is responsible for enterprise solutions marketing, including voice hosting and packaged speech applications, and leads web application design and development. In addition, Joe oversees product development and support services based on Microsoft Speech Server. Before joining Vail in 1999, he directed marketing and operations for Test Technology, Inc., a leading telecommunications repair, manufacturing and logistics solutions provider. Joe received his Bachelor of Arts in Economics from Vanderbilt University and Master of Arts in English from the University of Chicago.

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Steve Kaish, VP, Americas and Japan, CosmoCom

Steve Kaish, Vice President of Sales, Americas and Japan, has extensive business and technical leadership experience in the telecommunications industry. Prior to joining CosmoCom he was Telcordia’s Director of Product Management for the industry's first production Class 5 softswitch. Prior to Telcordia, Mr. Kaish managed a number of architecture teams launching innovative service offerings at AT&T's Bell Laboratories, including the AT&T WorldNet® Internet access service, as well as AT&T's first network-based call center service. He received his Bachelors of Engineering from Cornell University, and his Masters of Engineering from Stanford University. He holds four patents in the areas of Intelligent Network and Call Center technologies.

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